Equipped with next-generation freight forwarding solutions and unmatched industry knowledge, Newage Software & Solutions supports over 400 customers across its enviable global footprint. CEO, Jonathan Phillips, delves deeper into the company’s advanced technological support for a multitude of freight forwarders.
A NEW ERA OF FREIGHT FORWARDING PARTNERSHIP
The Middle East is rapidly evolving to become a key global logistics hub, driven by government-led infrastructure investments, its strategic geographical location, and rising demand for digital transformation.
From smart ports to integrated supply chains, the region is embracing innovation at a remarkable pace.
At the heart of this evolution is Newage Software & Solutions (Newage) – an internationally recognised leader in cutting-edge technology solutions that expertly meet the diverse requirements of freight forwarders.
“At Newage, we’re more than just a software provider – we’re a technology partner backed by deep domain expertise in freight forwarding.
“Our solutions are built with a clear understanding of the industry’s complexities, allowing us to support forwarders in navigating an ever evolving and competitive landscape,” opens Jonathan Phillips, CEO.
Headquartered in Dubai, United Arab Emirates (UAE), with multiple offices in India, the UK, and the US, Newage’s domain experts address key challenges associated with the freight and logistics industry through two core offerings – a freight-forwarding platform, NewageNXT, and customised business process outsourcing (BPO) services.
“For us, the Middle East is a very exciting space, not just because of its growth potential but because of the openness to adopt cloud-based, end-to-end freight solutions such as NewageNXT.
“We see great opportunities to support both traditional and modern players looking to scale sustainably,” he adds.
A CUSTOMER-FOCUSED APPROACH
Newage was founded with a clear vision – to transform freight forwarding and logistics through intelligent, user-centric technology.
“Since our early days, we’ve focused on solving real operational pain points in the freight industry. What started as a small team passionate about FreightTech has now grown into a global technology partner for logistics providers,” Phillips highlights.
Indeed, the company’s founding principles remain rooted in innovation, agility, and customer-centred thinking as it strives to deliver scalable solutions that empower freight forwarders to compete in a rapidly evolving supply chain landscape.
Newage has now operated in the industry for over 18 years and supports more than 400 customers in 30+ countries.
Backed by a growing team of approximately 500 employees, the company manages shipment volumes valued at over USD$500 million per year on the BPO side alone, whilst also handling over two million shipments annually through its freight forwarding platform.
Newage is further distinguished by its global footprint, providing the company with an unmatched advantage.
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“We understand the nuances of local freight operations whilst delivering the consistency and scale that international businesses expect,” he emphasises.
For example, the company’s development and delivery centres in India and the Philippines provide agility and cost efficiency, whilst its teams across Europe and the US keep Newage’s specialist teams close to key markets.
“Our presence in the Middle East not only positions us in a region reshaping global trade but also allows our Dubai team to support European customers when needed.
“We’re proud of the trust our clients place in us and remain committed to delivering smart, scalable solutions that help them grow, adapt, and lead in the logistics space,” Phillips details.
“At Newage, we’re more than just a software provider – we’re a technology partner backed by deep domain expertise in freight forwarding”
Jonathan Phillips, CEO, Newage Software & Solutions
EQUIPPED FOR THE FUTURE
Newage’s next-gen technology solutions continue to differentiate it in a saturated market. The company’s BPO division, for instance, is a highly unique offering in the industry.
“Very few, if any, forwarding software providers offer such a service. Through BPO, we handle key operational processes on behalf of our customers, enabling them to scale quickly and focus on their core business whilst benefiting from our domain expertise and global delivery capabilities,” Phillips prides.
Meanwhile, unlike traditional systems, NewageNXT is a single, cloud-based, multi-tenant platform that unifies freight operations, finance, sales, compliance, and customer visibility.
“What makes this technology revolutionary is not just its breadth of features, but ease of use, automation capabilities, real-time data access, and the way it enables teams to work seamlessly across departments and geographies.
“We’ve built it to be intuitive, flexible, and future-ready, empowering logistics businesses to improve efficiency, reduce costs, and deliver exceptional customer experiences.”
Newage also offers a fully independent warehouse management system (WMS) that can be seamlessly integrated with customers’ software or sold as a standalone solution for warehouse providers.
Elsewhere, the company actively gathers input from its customers to shape and enhance processes, and even has a dedicated team focused on adopting and incorporating new technologies.
These technologies range from integrating partner solutions for added functionality to running proof-of-concepts for artificial intelligence (AI)-driven initiatives aimed at solving persistent operational challenges.
“Our combined expertise in freight forwarding and technology enables us to create truly value-driven solutions,” Phillips surmises.
FACILITATING WORKFLOWS
Alongside its state-of-the-art technological solutions, Newage is also proud to have an extensive list of long-standing clients and partners who are key to its success.
For example, Vanguard Logistics – a global non-vessel operating common carrier (NVOCC) pioneer with over 120 offices across more than 30 countries – leverages Newage’s BPO services to manage critical operational workflows such as shipments, documentation, and customs compliance, enabling the client to deliver high-touch service whilst scaling efficiently.
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Another example is the company’s recent partnership with a large multinational forwarding company that is rapidly expanding services throughout Central and South America.
This customer is now fully operational in Argentina and will soon launch in Mexico, with further plans to roll out in Brazil, Colombia, and Chile later this year and into 2026.
“This collaboration has been a win-win; the customer gains access to the latest technologies and helps shape country-specific solutions for their markets. Newage, in turn, benefits from local market expertise and develops localised products, opening opportunities with other forwarders in these regions,” Phillips reveals.
Going forwards, Newage is placing a strong focus on growth across North America, South America, the Middle East, India, and select African markets.
This target is backed by investments in both the company’s product and service portfolio as well as its human capital, adding key leadership and on-the-ground teams to deliver a first-class customer experience.
“Our solution is particularly valuable for mid to large multinational forwarders which require seamless collaboration across borders. With the right mix of products, services, people, and processes now in place, we’re optimistic about achieving significant growth in Q4 2025 and into 2026,” Phillips closes.
