Mycom and Groundhog technologies have announced a joint multi-agentic geolocation intelligence platform set to revolutionise customer care, network, and service operations for communications service providers.
CONNECTIVITY IS KING
Addressing network quality issues and ensuring optimum performance for communications service providers (CSPs) has become increasingly important in a world where connectivity is king.
Delivering an unparalleled customer experience is a top priority for Mycom, the global leader in artificial intelligence (AI), data, and automation for CSPs.
A strategic collaboration between Mycom and Groundhog Technologies (Groundhog) – provider of the industry-leading CovMo™ geolocation platform – is set to bridge the gap between customer care and network operations, combining the two companies’ assurance, geolocation intelligence, and generative AI capabilities.
A GROUNDBREAKING SOLUTION
The new multi-agent geolocation intelligence platform will leverage agentic AI architectures from both companies, setting the foundation for broader external agent integration within the OSS/BSS ecosystem.
Addressing key CSP needs, the collaborative solution will remediate assurance issues, re-prioritise service faults based on critical customer issues, and proactively resolve issues across specific network locations.
Mycom’s assurance solutions combine AI-driven analytics and automation technologies to assure optimum network performance, empowering CSPs to proactively detect, correlate, and resolve faults before they impact customers.
Groundhog’s CovMo™ geolocation platform, meanwhile, enhances this assurance framework by providing highly accurate, 24×7 customer-based geolocation intelligence.
This enables CSPs to identify exact customer equipment locations and map radio conditions that affect user experience without reliance on GPS.
Developed on breakthrough research from Massachusetts Institute of Technology (MIT), CovMo™ is a highly intelligent platform that can transform mobile network data into precise spatial insight to drive quick resolution of network performance issues.
CONNECTING THE FUTURE
President and CTO of Mycom, Mounir Ladki, cites the importance of CSPs having true insight into both their network infrastructure and the real-world experiences of the customers they serve.
He also highlights how by combining Groundhog’s CovMo™ geolocation insights and AI agents with Mycom’s assurance capabilities and GenAie multi-agentic application, CSPs can now accurately pinpoint exactly where network issues occur.
CEO of Groundhog, David Chiou, adds how by combining the two companies’ advanced technologies, this exciting collaboration has created a powerful new AI solution for CSPs striving to deliver a flawless customer experience.
As we look towards a future that increasingly relies on reliable connectivity, Mycom and Groundhog’s partnership will enable CSPs to take customer care to the next level.
